State Farm® Insurance Agent Dax Mattox

"I cannot say anything but bad things about this team. Dax is rarely available, and the staff is neither knowledgeable nor sympathetic. A good insurance agent will be like a family member; getting to know you, your family, and your needs better than you. Instead, there was not enough care given to understanding our complex insurance needs and we ended up paying for insurance that would have proved useless had we been unlucky enough to suffer an accident."

"I cannot say anything but amazing things about this team especially Rachel, Roseanne and Crystal who helped us get last minute insurance before closing on our dream house after another local company let us down by stringing us along for a month telling us we had coverage to find out the day before closing at 4:30 that we didn’t. The team at Dax are amazing and made sure we are covered both in time and for the appropriate amount! Wish we would have started with them to begin with. HIGHLY RECOMMENDED! Thanks Dax Team!"

"My husband and I have been with Dax for years. Crystal is always there to help us no matter the problem. She goes above and beyond to help us figure things out and make sure we covered in all the areas that we need to be. They are professional, knowledgeable and always helpful and friendly."

"I was moving my policy over from another state - I simply wanted to do business with this office. They failed to respond to two email inquiries. I complained about this and stated I preferred prompt and professional email communication and after a few communications and trying to move my policy to another office in town, dax, sent me an email inferring that I was "bullying" his office - this is a total misrepresentation and a lie and a written insult (which I have informed State Farm about). This office cares nothing about its clients and it is doubtful they would be professional and courteous if you had an accident - dax has no set of values and defends those that treat his clients unprofessionally - I would strongly suggest going somewhere else."

"Not only do I love having a local agent, but Dax and his staff are very responsive and extremely helpful! I can call anytime and they answer my questions and offer a wealth of knowledge to help me make decisions on all aspects of my insurance. Excellent and friendly service all around!"

"I wish I could give a 0. AVOID USING THIS STATE FARM! The experience my family has had with Dax has progressively gotten worse. I have never been treated so rudely in my life. And it's awful when you get charged because you give them a basic call with a simple question. Or when your rates just happen to go up each month. Dishonest people. I've been with other state farm agencies before, but Dax by far is THE WORST!"

"My wife and I signed up for insurance through Dax Matox's office, and two weeks later our quoted price was already going up. When I called to ask what was going on I was told that the price I was quoted was not the real price and that they had the right to change the price of my premium because of changing information. What was the point of even getting a quote then? Also, my information has not changed since we signed up!! Then they told me that it would be going up again next month. We have not had any accidents or any tickets since we signed up or even in the past 5 years. On top of all that the lady that I talked to was rude! All I wanted was for her to explain to me what was going on and she could not give me an answer that made any sense. To add on to all of that, they have started charging all sorts of service fees to do work that we never requested. So far we have had terrible service and only dealt with very dishonest people who have no authority to make any changes."